Booking Information

Bookings must be made directly to our office by telephone to 03 5978 8383

For all bookings other than Christmas and New Year we require a $50* deposit per guest.

Deposits are subtracted from the balance of your invoice and are fully refundable up until 7 days prior to your booked date.

Please download and print a copy of our Admission Form, below, and bring it with you on admission.

We have an answering machine to take your call if we are not in the office.
To allow us to process your booking or enquiry please leave your name, telephone number, required dates and details of your pet. We will return your call promptly and advise if we have a vacancy.
If you have not heard from us within 48 hours to confirm your booking, please call us back to verify that we have received your message.

It is important to note that we must confirm your booking directly with you. If we have not done so then your booking is not valid.

*A surchage applies to all credit card transactions.

Download our Admission Form

If you require assistance with the completion of your Admission Form, please do not hesitate to contact our office on 5978 8383

Christmas Booking Info

Please contact our Office for Christmas 2019 and New Year 2020 office hours for admission and collection.

Christmas Rates and Deposits:

Please contact our office for an up-to-date estimate and required deposit for the 2019-2020 Christmas and New Year period.

Easter Booking Info

Please contact our Office for Easter 2020 office hours for admission and collection.

If you are booking in:

Please contact our office for an up-to-date estimate and required deposit for the Easter 2020 period.

Our Price List

We strive to keep our daily rates affordable for everyone, and as such we will continue our policy of maintaining normal rates during Peak Seasons.

Rates commence from the day of admission.

There is a late check out of 11am, after which that day will be charged.

There is a one off fee of $35 – $65 which covers regular brushing and health checks, and a warm shampoo, conditioning rinse and blow dry before going home.

Extra baths during a visit can be accommodated – prices depend on size of guest and coat length.

Guests Daily Rates*

Townhouse Apartments

Up to 20 kilos – $40 per day*
20 Kilos plus – $45– $55 per day*

Fluffy House, Henry Lodge & Studio

Small Guests – $50 per day*

Executive Suites

Per Guest – $60 per day*

Individual Accommodation

Per Guest – $55 per day*

Extra Services

Please ask for an estimate. Prices listed are examples only .

Medications / Eye drops $5–$10 per day/guest

Insulin Injections $10–$20 per day/guest

Food Supplements $5–$10 per day/guest

Daily teeth cleaning $5–$10 per day/ guest

Nail trimming $10–$20 per guest

Multiple meals with assisted hand feeding or cooking of supplied special diets $10–$20 per day/guest

Assisted toileting, ACL physio, post surgery assisted exercise and care, post operative eye care, incontinence & other special assistance requirements – Please ask for an estimate.

Per Day* Refers to a normal working day.
Due to staff penalty rates, a 20% surcharge applies to weekends and public holidays.

Our Discount Policy

Firstly, we would like to thank you for your enquiry to stay at Mornington Lodge. We do everything possible to ensure your dog(s) will enjoy their visit.

To this end, we provide all the extras to make this happen. This includes at least 3 hours of activities each day, heated accommodation, premium foods and one on one daily brushing and/or health checks.

Long-term Visits

Clients sometimes ask if a discount applies for guests who are staying long term. We would love to be able to offer this, however long term guests (4 weeks or more) require even higher levels of one on one attention and resources to maintain full physical and mental health. This includes extra staff time, extra activities, extra food and extra grooming. Whilst we are happy to absorb these extra costs, there is no room to move on the daily rate.

Supplying your own food

A number of guests bring in their own meals, and some owners ask if they can have a discount due to supplying their own food. This is a reasonable request, as the facility does not have to provide their own premium foods.

However, this saving is more than offset by the large amount of work involved in storing, defrosting, cooking, and preparing 40 to 60 individualised meals every morning and afternoon for guests who have supplied their own complex dietary plans. Once again, this involves large amounts of staff time and extra refrigeration and freezer units which we absorb.

At this stage, we are not charging a surcharge for guests who arrive with their own dietary plans that are non medical related, however in the interests of maintaining an affordable daily rate; this may be something we may need to introduce in the future.

We hope this addresses our discount policy.